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CHOIL · SUPPORT

Need a hand?

Tell us what's going on and we'll get back to you by email — or check the FAQ below first. For data or privacy questions, see the privacy page.

Signed-in support

Sign in to send a support ticket from your account. That lets us verify the request and attach it to your CHOIL profile.

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Frequently asked questions

Is my collection backed up?

Yes — always, on every plan. Every knife you add is saved to CHOIL's cloud the moment you save it and synced across the iPhone, Android, and web apps. If you lose or replace your phone, just sign in and your whole vault is there. There's no piece limit and no paid backup tier.

Can I use the mobile app without an internet connection?

Yes. In the mobile app, open Settings and turn on Offline access while you are connected. CHOIL saves your vault and sold pieces, sub-vaults, daily carry, maintenance, labels, wishlists, and their photos on that device. You can also add pieces and edit specs while offline — those changes are marked as pending and sync themselves when the phone reconnects. Photos, labels, and delete or sold flows wait until you have a connection, and the app says so. Turning the setting off removes the saved copy but keeps any unsynced edits; signing out clears everything from that device.

Do I need to resync after using CHOIL offline?

Normally, no. When CHOIL detects that the phone has reconnected, it checks the server and refreshes the saved copy. It also checks on a cold launch while online, so changes made in the web app while the phone was offline appear after the next successful refresh. To update immediately, pull down on a vault or wishlist page, or tap Refresh in Settings.

How many knives can I add?

As many as you own. CHOIL has no cap on vault size on any plan.

How do I add a knife?

Five ways: snap a photo and let the AI identify it, scan the barcode on the box, paste a product link, pick it from the built-in catalog, or enter it manually. You can also bulk-import a spreadsheet from the web app.

Can I crop or rotate a camera photo before uploading it?

Yes. After taking a photo from a knife's photo screen, the mobile editor lets you crop, rotate, flip, straighten, adjust the color, and apply a filter before the image is uploaded. You can cancel the editor without adding the photo.

The AI identified my knife wrong — what do I do?

Choose “No, that’s wrong” on the result. You can enter the correct brand and model or open a clean manual entry; CHOIL records the failed guess so we can measure and improve it. Your private photo is not added to a global training set.

What's free and what's paid?

Cataloging, backup, sync, wishlists, the Steel Matrix, and community features are free. AI-powered features like valuations and analysis use credits — you get some free, and can buy more or subscribe for a monthly allowance. Your knives are never held behind a paywall.

Who can see my collection?

Nobody, unless you choose to share it. Your vault is private by default. You control a public showcase (all, favorites only, or off), and only knives you showcase, wishlist-share, or list in The Case are visible to anyone else.

Can I get my data out?

Yes. You can export your vault, and you can delete any item — or your entire account and all its data — anytime from Settings.

Does CHOIL sell knives?

No. CHOIL is a collector's cataloging tool. The Case is a peer-to-peer board between members — CHOIL isn't a party to any sale.

I found a bug or have a feature idea.

We want it! Use the support form at the top of this page — sign in first so we can attach it to your account.

Contact CHOIL support

Email support@choil.app. Include the email or phone number on your account, the device you're using, and a short description of the issue.